General Cancellation Policy

• After Shipping: Once an order is dispatched, it cannot be canceled via the website.

Return & Exchange Policy

• Eligibility & Timeframe: Returns and exchanges apply only to eligible items. Please check the respective product page for specific details—most products carry a standard 3-day return window.
• Condition Changes: Policy terms for any item are subject to change without prior notice.
• Reverse Pickup: If return pickup service is unavailable at your location, you will need to self-ship the item back to our office address.
• Fees: Return or exchange processing charges may apply depending on the order specifics.

Requirements for Returns & Exchanges

• Item Condition: Items must be completely unused, unwashed, and in their original condition for hygiene reasons.
• Tags & Packaging: Products must include all original packaging and intact tags. Items returned without original tags will be rejected.
• Exceptions: Customized or personalized products are final sale and cannot be returned or exchanged.
• Time Limits: Requests raised after the applicable return/exchange window has passed will not be accepted.